At Bana Craft Burhanpur, we strive to provide our customers with high-quality handcrafted products. However, if you are not satisfied with your purchase, we offer a refund and cancellation policy as outlined below.

Cancellation Policy

1. Orders can be canceled within 24 hours of placing the order. To request a cancellation, please contact us at banacraftburhanpur@gmail.com or call us at (+91) – 7804089576.

2. Once the order has been dispatched, it cannot be canceled.

3. If the cancellation request is approved, a full refund will be processed within 7-10 business days.

Refund Policy

We accept refund requests under the following conditions:

1. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos of the product and packaging.

2. Wrong Product Delivered: If you receive a product that is different from what you ordered, contact us within 48 hours for assistance.

3. Missing Items: In case of missing items from your order, inform us within 48 hours of delivery.

Return Process

1. To initiate a return, email us at banacraftburhanpur@gmail.com with your order details and the reason for return.

2. The product must be returned in its original packaging, unused, and in the same condition as received.

3. The return shipping cost will be borne by the customer unless the return is due to an error on our part.

Non-Refundable Items

1. Customized or personalized products.

2. Used or damaged products not due to our fault.

3. Items returned without prior approval.

Refund Processing

1. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

2. If approved, the refund will be processed to your original payment method within 7-10 business days.

For further queries, you can reach out to us at: Customer Support: (+91) – 7804089576
Email: banacraftburhanpur@gmail.com
Address: Dariyapur, Burhanpur, M. P., India, 450445